Customer Success Executive

What we’re looking for

We are looking for a skilled Customer Success Executive to join our team!

Job duties and responsibilities

  • Work closely with Sales team to Hand-off customer effectively.
  • Orchestrate overall relationship with assigned clients, which will include: Growing adoption, ensuring retention, and happiness.
  • Establish and maintain healthy, long-term relationship with clients to generate repeat business and referrals.
  • Follow up & transfer requested features frequently with Development team to get updated features and information.
  • Conduct other tasks as required such as document & material building, etc.

Job requirements and qualifications

  • Good communication and interpersonal skills.
  • Ability to drive continuous product value.
  • Experience developing product use-cases with customers.
  • Strong teammate, and still a self-starter.
  • Excellent written and oral interpersonal skills with the ability to build strong relationships.
  • Curiosity and interest with human.
  • Able to Build strategic perspectives that go beyond short-term gains, helping to enable long-term plans.
  • Resilience and a willingness to deal with rejection.

Benefits and perks

  • Competitive salary and bonus based on your own performance
  • 13th month salary, fully insurance package and healthcare insurance – Enouvo Care
  • 12+3 paid leaves per year
  • Semi-annually performance review
  • Flexible in working time: 40hrs/week Monday – Friday, flexible in start time/end time, you can compensate work on Saturday if needed
  • Flexible in working space: flexible and creative desks, can bring laptop home and work remotely if required
  • Annual health check
  • Free training programs/ courses and continuous opportunities for personal development
  • Join in various company activities: Summer company trip, english club, movie night, football, birthday parties, etc..

About Us

ENOUVO Group is a company specializing in providing innovative and technological solutions. After 10 years of operation, ENOUVO has grown and expanded in many fields such as IT, Digital Product Development, Agency, Coworking space and Cafe. We always strive to create the most outstanding products to not only bring value to customers but also contribute to the development of the community.

How to Apply

Does this role sound like a good fit? Email us at [email protected]